SurePayroll Named a Finalist in Third Annual Stevie Awards for Customer Service

The SurePayroll Customer Care Team excels in three separate categories for the international competition that recognizes accomplishments of sales and customer service professionals

GLENVIEW, IL —January 29, 2009— Online payroll service SurePayroll announced today that they have been named a finalist  three in different customer service Stevie Award categories: Customer Service Department of the Year, e-Commerce Customer Service and Front-Line Customer Service.

As one of the most coveted business awards, a Stevie Award demonstrates a company’s commitment to excellence in various fundamental business disciplines. SurePayroll has been named a “leading contender” with multiple submission finalists.

The company runs on the premise that payroll is not merely a software-as-a-service product for running calculations, but an emotional aspect of life that can cause worry for small business employers

"My main passion is driving SurePayroll’s unwavering commitment to unbeatable customer service,” says Sean Harkleroad, head of SurePayroll’s Customer Care Department. “I have more than 18 years of experience in the payroll service industry, and I am confident when I say that we’re one of the best customer service companies out there. We’re driven by making our customers happy first and foremost."

SurePayroll lives by some simple rules for exemplary customer service:

• Keep customers for generations: SurePayroll encourages customer care representatives to think about goals that will serve the business in the long-term and not to worry about "issues of the moment." The only requirement of representatives is that they can say, "I did right by the customer."
• Hire for passion: Employees can be trained on payroll, but passion can’t be taught. So SurePayroll employs "The Passion Test"; an assessment used during the interview process to ensure a candidate has the right level of dedication to customer care.
• Apply the golden rule: SurePayroll believes in treating employees how you want them to treat customers. They empower representatives, and, in turn, representatives go above and beyond to keep customers happy.

SurePayroll has already received tremendous results by staying committed to excellent customer care, achieving well above what is considered world-class Net Promoter Scores for customer satisfaction. As a result of such a high customer approval rating, SurePayroll has seen an increase in the number of new customers referred by existing customers. During the first three quarters of 2008, SurePayroll acquired nearly 50 percent more customers from client referrals than the same timeframe in 2007.

Incorporated into that service is a dedication to answering any needed payroll questions. SurePayroll makes a promise that customers can call in six days a week and speak to a payroll expert who will own their payroll worries, and even work directly with the IRS on the customer’s behalf.

"The results of the judging thus far illustrate that, even in a tough economic environment, organizations can still outperform in customer service and sales," says Michael Gallagher, president of the Stevie Awards. “Better yet, continuing success in these essential disciplines is critical to an organization’s future overall success. We congratulate all of the finalists on their achievement and wish them well in the competition."

Award recipients are determined by distinguished judges and advisors, and presented during a gala banquet at Caesars Palace in Las Vegas on February 9.

For additional information about the Stevie Awards for Sales & Customer Service visit www.stevieawards.com/sales.

For additional information about other awards won by SurePayroll, visit www.surepayroll.com/spsite/company/company-awards.asp

About The Stevie Awards:

Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, The Stevie Awards for Women in Business, and The Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.

About SurePayroll:

SurePayroll is the online alternative to ADP® and Paychex®. SurePayroll's service and team members are dedicated to providing an easy, convenient online payroll service at a price small business owners can afford. Tens of thousands of customers rely on SurePayroll to process payroll wherever they want in as few as two minutes.

In addition, SurePayroll offers small businesses solutions for managing 401(k) plans, health insurance, workers' compensation, HR compliance and employee screening. For accountants and banking partners, SurePayroll provides private-label services that enable them to offer payroll processing to their small business clients.

Over the last decade, SurePayroll has received numerous prestigious awards for its innovative technology and outstanding customer service, including recognition from PC Magazine, Inc. 500, Accounting Today, the Stevie Awards and many others.

For more information, you can visit http://www.surepayroll.com, call 877.954.7873 or follow us on http://twitter.com/SurePayroll.

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