Stevie Awards 2015: SurePayroll Wins Award for Use of Technology in Customer Service
Also honored in public voting, 7 total Stevie Awards
GLENVIEW, IL — Mar. 5, 2015 — SurePayroll, a leader in providing online payroll to small businesses
nationwide, was honored for its use of technology in customer service at the 2015 Stevie Awards for Sales & Customer Service.
The Stevie Awards honors outstanding performances in the workplace internationally, receiving more than 10,000 nominations every year from more than 60 nations. SurePayroll
took home a bronze medal at a ceremony in Las Vegas last week for Best Use of Technology in Customer Service, specifically in the accounting, banking, financial services and insurance industries.
The payroll company’s use of online chat earned a 4.5/5 satisfaction rating from users, helping customers handle complex payroll and tax-related matters. SurePayroll’s internal system also allows service representatives to answer 80% of calls within 20 seconds.
“Small business owners are increasingly working in an online environment, however that doesn’t mean the service component isn’t just as important as ever,” said SurePayroll General Manager Andy Roe. “Combining technology and service is core to what we do, and we use that philosophy to help customers as efficiently as possible. Payroll is too important to small businesses not to have support available that matches their needs.”
SurePayroll’s Customer Care team was also the recipient of a silver medal in the Stevie Awards People’s Choice Awards for customer service, which was determined by a public vote.
The small business payroll provider also received Stevie Awards for the following:
- Gold Stevie Winner – Matt Hudson, Sales Representative of the Year
- Bronze Stevie Winner – Tim McDonald, Sales Representative of the Year
- Bronze Stevie Winner – National Sales Team of the Year
- Silver Stevie Winner – CPA team for Telesales Team of the Year
- Silver Stevie Winner – Customer Service Department of the Year
SurePayroll is the trusted provider of easy online payroll services to small businesses nationwide. Whether a business has 1, 10, or 100 employees, SurePayroll delivers peace of mind by combining innovative, industry-leading technology and personalized support from an award-winning, U.S.-based customer care team. SurePayroll also provides private-label and co-branded services for accountants and banking partners as well as offering efficient online solutions for managing 401(k) plans, health insurance, workers' compensation, employee screening and more. SurePayroll is a wholly owned subsidiary of Paychex. For more information, please visit www.SurePayroll.com. Follow us on Twitter
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. About Paychex
Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, HR, retirement, and insurance services. By combining its innovative software-as-a-service technology and mobility platform with dedicated, personal service, Paychex empowers small- and medium-sized business owners to focus on the growth and management of their business. Backed by more than 40 years of industry expertise, Paychex serves approximately 590,000 payroll clients across 100 locations and pays one out of every 15 American private sector employees. Learn more about Paychex by visiting www.paychex.com
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About Stevie Awards
Stevie Awards are conferred in six programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com