Consumer Survey Signals Potential Warning Signs for Subscription-based Business Model
It’s unlikely 15th century cartographers understood the course they charted by selling subscriptions for maps updated with newly discovered lands.
This early exploration expanded across the generations—from newspapers, magazines and milk to books, cassettes and videos to meal kits, pet supplies and clothing—influencing consumer behavior along the way.
Is Favorability for Subscription-based Services Waning?
The survey of more than 1,000 U.S.-based consumers shows 95% of respondents believe subscription-based services—purchasing a product or service on a scheduled basis—will become more prominent in the coming years. Yet only 22% strongly favor subscription-based services, with 38% noting subscriptions add versus relieve stress in their life.
Just 17% of survey respondents believe they need additional subscriptions, while almost two-thirds say they currently have the right number of subscriptions. Interestingly, some of the very subscriptions respondents would like to add—fitness, streaming services, and food delivery—are the same as those who say they have too many services (20%) suggest they would cancel.
The Lure—and Cost—of Convenience
Respondents who favor subscription-based services do so for convenience and the ability to forget about payment hassle (52%). Those who don’t favor a subscription-based business dislike “renting” rather than buying the service outright (42%), along with the expense (21%) or belief they already spend money on too many unnecessary extras (14%).
Entertainment subscription services—streaming, cable, music, and games—reign as the most popular subscription services (95%). Technology services like cloud-based storage and software licenses (36%), food / drink delivery (25%) and wellness, which includes gym and fitness classes (20%), round out the most popular services.
Survey respondents report they’re willing to spend $30 per month for a subscription (30%), and roughly one-third (31%) of those with a subscription share or split the payment with someone else.
While telehealth has dramatically increased from a pre-COVID-19 baseline, survey respondents aren’t so sure it’s for them, rating access to remote doctors and prescription delivery services as among the least popular subscription services (8%).
Harnessing Subscription E-commerce Growth
Respondents to the SurePayroll survey say they welcome convenience of a subscription-based service, they also question if the services deliver enough value to justify the added expense.
“Considering one-third of survey respondents oppose using a subscription-based service and e-commerce services tend to attract a younger, urban and more affluent consumer, businesses should build and strengthen relationships with existing customers, and work to broaden reach to additional consumer segments,” said Jason Copeland, SurePayroll General Manager.
The July 2022 survey of 1,036 U.S.-based respondents gathered feedback and opinions on subscription-based services or businesses. Respondents were 50% female, 48% male, and 2% non-binary/non-conforming. Respondents had an age range of 18 to 65 and an average age of 25.
When looking at income brackets of respondents, it is broken down as follows: under $20,000: 23%, $20,000 - $40,000: 22%, $40,001 - $60,000: 17%, $60,001 - $80,000: 15%, $80,001 - $100,000: 9%, and $100,001 or over: 14%.
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