If I'm not happy with SurePayroll, how can I receive my Satisfaction Guaranteed reimbursement and $100 to switch to a different payroll provider?
We take our Satisfaction Guaranteed reimbursement seriously. If you're not completely happy with your SurePayroll experience, please contact our Customer Care department within 6 months of your first check date to request a Satisfaction Guaranteed reimbursement and terminate your service with SurePayroll. Once we've verified everything is in order, we will terminate your service and reimburse all your processing fees occurring from your first check date until up to six months from that time. We will deposit an additional $100 directly into your bank account.
What fees are included in the Satisfaction Guaranteed reimbursement?
We'll reimburse all your standard payroll fees incurred from your first check date up to 6 months later. Reimbursement for standard payroll processing fees does not include fees for non-sufficient funds, direct deposit reversals, direct deposit returns, missing employer identification numbers (EINs), undone or reprocessed payrolls, amendments, payroll adjustments and special requests.