Licenses

Money transmission services are provided by Paychex Holdings, LLC. If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to the Arizona Department of Insurance and Financial Institutions at:
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Financial Services Consumer Service Section
Arizona Department of Insurance and Financial Institutions
100 N 15th Ave, STE 261, Phoenix AZ 85007-2630

AZ Dept. of Financial Institutions Consumer Resources
(https://difi.az.gov/general-information)

Money transmission services are provided under AR Code § 23-55-608 by Paychex Holdings, LLC. located at 911 Panorama Trail S., Rochester, NY 14625.
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If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to the Arkansas Securities Department at:

1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Telephone: 501-324-9260
File A Complaint - Arkansas Securities Department
(https://securities.arkansas.gov/file-a-complaint-2/)

COLORADO DIVISION OF BANKING

COLORADO MONEY TRANSMITTERS ACT

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

email: DORA_BankingWebsite@state.co.us
website: banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Money transmission services are provided by Paychex, Inc. If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to:

State of Connecticut
Department of Banking
Toll Free: 1-800-831-7225, press option 2
File a Money Transmitter Complaint (ct.gov) : https://portal.ct.gov/dob/consumer/consumer-complaints/money-transmitter

Money transmission services are provided by Paychex Holdings, LLC. If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399
Telephone: (850) 487-9687

Submit a Complaint or Tip
https://flofr.gov/enforcement/submit-a-complaint-or-tip

GA License:
https://www.paychex.com/sites/default/files/2025-01/2025-ga-license%20.pdf

If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to the Illinois Department of Financial and Professional Regulation at:

Consumer Credit Section
320 W. Washington, Suite 550
Springfield, IL 62786
Telephone: (888) 473-4858

IDFPR | File a Complaint
https://idfpr.illinois.gov/admin/complaints.html

If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to the Maine Bureau of Consumer Credit Protection at 800-332-8529.

Contact Maine Bureau of Consumer Credit Protection
https://www.maine.gov/pfr/consumercredit/about-us/contact_us.htm

Information regarding licensing can be found on the NMLS consumer access website, www.nmlsconsumeraccess.org. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Paychex, Inc. (1029977) at:

100 S. Charles Street, Tower I, Suite 5300
Baltimore, Maryland 21201
888-784-0136

If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to the Minnesota Department of Commerce at 651-539-1600.

File a Complaint
https://mn.gov/commerce/consumer/file-a-complaint/

Money transmission services are provided by Paychex Holdings, LLC located at 911 Panorama Trail S., Rochester, NY 14625. If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, North Dakota clients can contact the division with questions or complaints about money transmission services at:

North Dakota Dept. of Financial Institutions
Telephone: 701-328-9933
https://www.nd.gov/dfi/

Money transmission services are provided by Paychex Holdings, LLC. If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concerns to the Commissioner at the South Carolina Office of Attorney General at 803-734-397.
https://consumer.sc.gov/

Money transmission services are provided by Paychex Holdings, LLC located at 911 Panorama Trail S., Rochester, NY 14625.

If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, South Dakota clients can contact the division with questions or complaints about money transmission services at:

South Dakota Division of Banking
Telephone: (605) 773-3421
Division of Banking - Consumer Information (sd.gov)
https://dlr.sd.gov/banking/consumers/information_for_consumers.aspx

Money transmission services are provided by Paychex, Inc. If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to the Tennessee Department of Financial Institutions at:

Tennessee Department of Financial Institutions
615-741-2236
Consumer Complaint
https://www.tn.gov/tdfi/tdfi-how-do-i/file-a-complaint.html

Paychex Holdings, LLC is licensed under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against Paychex should contact the Texas Department of Banking through one of the means indicated below:

In Person or U.S. Mail:
2601 North Lamar Boulevard, Suite 300, Austin, Texas 78705-4294

Telephone No: (877) 276-5554
Fax No.: (512) 475-1313
E-mail: consumer.complaints@dob.texas.gov
Website: www.dob.texas.gov