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This privacy policy ("Policy") describes how SurePayroll, a Paychex company, also doing business as RunPayroll and/or Business Online Payroll, transmit, use, share, and protect business, financial, and personal information ("SurePayroll" or "we" or "us"). This Policy applies to all information provided, transmitted, or submitted to SurePayroll in connection with the Services provided to or on behalf of You or our clients ("Services"), when You interact with us, and/or on this website and mobile applications ("Site"). This Policy is available on the homepage of this Site and at every login page where personally identifiable information may be requested.
Data privacy, and the privacy of the information provided, is important to us. We use reasonable care to protect data provided to us by or on behalf of our clients or prospective clients ("Clients") and their workers or from visitors of our Site (collectively "You" or "Your") from loss, misuse, unauthorized access, disclosure, alteration, and untimely destruction. This Policy governs personal information collected, processed, or disclosed by us for our own purposes as well as information provided to us as a service provider for our Clients. It protects information collected online as well as offline. We may receive personal information from our Clients about their current and/or prospective workers, as well as workers' dependents and/or family members as needed to provide Services. We will collect and process Your personal information as instructed or permitted by our Clients or in accordance with this Policy.
We do not grant access to personal information except as set forth herein. We do not share or sell personal information provided or transmitted to our Site with any third parties for their own marketing purposes. At times, we will provide links to other websites not affiliated with SurePayroll. We encourage You to be aware when You leave our Site, and to read privacy policies regarding how third parties may use or process Your information.
We collect information that we need to provide our Services, when You interact with us, to administer and improve the Site or our Services or to create and offer new products, for research purposes, and to fulfill any legal and regulatory requirements.
The categories of personal information that we may collect include the following:
To access or use certain information, features, or Services, You may be required to provide personal information. Personal information is primarily collected, submitted, and/or transmitted:
We may process personal information to:
Information is shared to facilitate the Services requested by or on behalf of our Clients or for our business operations. We may share information with:
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including but not limited to the provision of Services, transactions requested by, or on behalf of, Clients, and necessary and essential business purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, developing products and services, detecting and preventing fraud and abuse, and enforcing our agreements.
We may utilize and/or offer access to artificial intelligence tools, products, and/or services (“AI”) for various purposes including to provide our Services, interact with You, improve efficiency and our business operations, and/or for the business purposes detailed in this Policy. Your interactions with us, information provided during the course of Services, and any information You provide to our AI technology may be collected and used as set forth in this Policy. Where permitted by applicable law, we may combine personal information from You with data we obtain from our Clients and external sources. When training, testing, validating and/or aligning our own AI models and our third-party AI models, we take appropriate steps to mitigate potential privacy impacts in compliance with applicable law. We will not use Your personal information to train models (via generative artificial intelligence) unless we obtain Your consent. To the extent that we use such information to fine-tune or train AI, we will do so just to provide services to You. We do not use Your personal information for automated decision-making or profiling.
Your use of AI tools is dependent upon the information that You and/or our Clients submit for the Services. You are responsible for ensuring the accuracy of all data input into such tools and for confirming the accuracy and validity of any output. You acknowledge that our tools are not intended or designed to replace or override human decision-making and You may not use our tools to make or substantially assist with any legal, financial, or employment decisions. Once authorized, such tools may capture, record and transcribe Your information, comments, and/or voice. We will treat all voice interactions and transactions as though You authorized them, and as though they are authorized interactions and transactions, even if another voice or person initiated or completed them. Furthermore, SurePayroll does not guarantee the accuracy of content produced via AI.
Our Site uses cookies and similar technologies. A "cookie" is a piece of data that our Site may provide to Your browser when You visit our Site. The information stored in a cookie may be used for user convenience purposes and/or Site functionality, such as reducing repetitive messages, tracking helper tool versions, and retaining user display preferences. If a user rejects a cookie, they may be unable to use certain features of our Site.
We use session cookies to limit popup windows to a single browser instance. We may also use Java scripting in cooperation with cookies and "spotlight images," "pixel tag," or "web beacons" to track Site traffic and email responses. A "spotlight image," "pixel tag," or "web beacon" is an electronic image, called a 1-by-1 pixel or clear GIF, that can recognize certain types of information on Your computer, or device, such as Your cookie number, time and date of page view or location.
During Your interaction, a Service may automatically collect information from Your activity or device including:
In addition, we may use or allow third parties, such as Google Analytics, Marketo and Pardot, to serve cookies on our Site to help us monitor our Site traffic, understand visitor behavior, and to target ads. For more, regarding how these third parties use information from sites that use its service, please visit their privacy policies.
If You are simply browsing or navigating through our Sites, information about Your computer and the pages You visit on our Site is transmitted and may be collected by SurePayroll. This data is often referred to as clickstream or navigation data. We use this information for research, analysis, and reporting so that we can improve our navigation, page structure, and page content to help visitors find information more quickly and provide more value when they find what they are looking for on our Sites. Additionally, as You interact with different pages and content on our Site, this behavioral data may be tracked and used to provide targeted content and Site recommendations. If You use an account to access our Site or Services, SurePayroll may also use certain technologies to record Your mouse movement, clicks, page visits, and screen information to enhance Your experience, for our own security purposes, and to improve our Site or Services. We may share this information with third parties as necessary for our business purposes. You consent to our use of this technology when You login to Your account.
The following are things You can do while visiting our Site to limit the sharing of Your information:
We may collect or process general, non-personal, or statistical information about the users of the Site, our Services, and our related products and services. We may also deidentify, anonymize, and/or aggregate certain personal information collected from or about users of our Site, our Services, or when You interact with us. We may process and disclose this information without restriction (so long as no attempt to re-identify the data is made).
Some browsers support a “Do Not Track” (“DNT”) feature, a privacy preference that You can set in certain web browsers, which is intended to be a signal to websites and services that You do not wish to be tracked across different websites or online services You visit. You may also opt out using the Digital Advertising Alliance Consumer Choice Page. Our Site does not operate any differently when it receives DNT signals from Your internet web browser.
This Site is not intended for children under 13 years of age. We do not knowingly collect and/or transmit any personal information from children under 13 years of age. All dependent data needed for benefits enrollment shall be provided by the employee/guardian and kept secure as indicated in this Policy. If You are under 13 years old, You should not use our Site.
SurePayroll uses reasonable care to protect the confidentiality, integrity, and availability of Your information. We continue to invest in our award-winning security capabilities, including personnel security and physical security; system security, access control, and monitoring; data backup and business continuity management; and vulnerability and intrusion detection. Specifically, we:
While we help protect the security and integrity of Your information through procedures and technologies designed for this purpose, the safety and security of Your information also depends on You. We may give You, or You may choose, account credentials to access certain parts of our Site or Services. It is solely Your responsibility to maintain the security and confidentiality of Your account credentials and the information and Services accessible through Your account and the Site. You are not permitted to share or sell Your account credentials to any third-party, unless authorized. If You suspect fraudulent or abusive activity relating to Your account, or if Your credentials have been lost, stolen or compromised in any way, You should immediately change Your potentially compromised credentials and notify SurePayroll and Your employer.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect Your personal information, SurePayroll cannot guarantee the security of any information transmitted to us. Any transmission of information is at Your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site.
For additional information about our commitment to protecting the security and integrity of Your information, please visit our Security page after logging into your account by going to the Resources tab and choosing Security.
Under California Civil Code 1798, California residents with an established business relationship can request information about sharing their personal information with third parties for the third parties' direct marketing purposes. If You are a California resident and would like more information, please contact Your service provider.
If You have opted to receive any of our marketing emails or if You have otherwise provided us with contact details and no longer wish to receive our marketing emails You can let us know by following the unsubscribe instructions contained at the bottom of any email that we send to You. Also, in compliance with the CAN-SPAM Act, we provide our physical mailing address in all marketing email communications for general correspondence and opt-out communications.
If we lack sufficient information to process Your request, we may contact You to request further information or clarification.
Meaningful inclusion is very important to us, including providing reasonable accommodations for persons with disabilities. If You need assistance or have any questions, please send them to accessibility@paychex.com.
Keeping Your information accurate and up-to-date is very important. Clients can review and correct account information on the Site, or by contacting a customer service representative. If You have an account on the Site, You may be able to make changes to Your information using the online tools after logging in. Changes to information regarding a worker's dependent(s) or family member(s) must be completed by the worker and/or the worker's employer.
If You do business in California or are a consumer in California, please visit our CCPA Privacy Policy for more information regarding our processing of Your information. The CCPA Privacy Policy is incorporated by reference herein.
This Policy may be revised from time to time due to legislative changes, changes in technology, our privacy practices, or new uses of Your information not previously disclosed in this Policy. We reserve the right to update this Privacy Policy in our sole discretion at any time, with or without advance notice, unless otherwise required by law. Revisions are effective upon posting and Your continued use of this Site or our Services will indicate Your acceptance of those changes. Please refer to this Policy regularly.
If You have any comments, concerns or questions about this Privacy Policy, please contact SurePayroll at: Privacy_Office@paychex.com
Last Updated August 18, 2025
SurePayroll
911 Panorama Trail South, Rochester, NY 14625