Licenses

Money transmission services are provided by Paychex Holdings, LLC. If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to the Arizona Department of Insurance and Financial Institutions at:
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Financial Services Consumer Service SectionArizona
Department of Insurance and Financial Institutions
100 N 15th Ave, STE 261, Phoenix AZ 85007-2630
File a Complaint- Financial Institution or Enterprise | DIFI (az.gov)

Money transmission services are provided under AR Code § 23-55-608 by Paychex Holdings, LLC. located at 911 Panorama Trail S., Rochester, NY 14625.
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If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to the Arkansas Securities Department at:

1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Telephone: 501-324-9260
File A Complaint - Arkansas Securities Department

COLORADO DIVISION OF BANKING

COLORADO MONEY TRANSMITTERS ACT

CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

email: DORA_BankingWebsite@state.co.us
website: banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Money transmission services are provided by Paychex, Inc. If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to:

State of Connecticut
Department of Banking
Toll Free: 1-800-831-7225, press option 2
File a Money Transmitter Complaint (ct.gov) : https://portal.ct.gov/DOB/Consumer/Consumer-Complaints/Money-Transmitter

Money transmission services are provided by Paychex Holdings, LLC. If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to:

Florida Office of Financial Regulation
200 E. Gaines Street
Tallahassee, FL 32399
Telephone: (850) 487-9687

GA License: https://www.paychex.com/sites/default/files/2025-01/2025-ga-license%20.pdf

If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern tothe Illinois Department of Financial and Professional Regulation at:

Consumer Credit Section
320 W. Washington, Suite 550
Springfield, IL 62786
Telephone: (888) 473-4858

Information regarding licensing can be found on the NMLS consumer access website, www.nmlsconsumeraccess.org. The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Paychex, Inc. (1029977) at:

100 S. Charles Street, Tower I, Suite 5300
Baltimore, Maryland 21201
888-784-0136

At SurePayroll, the safety and security of personal and account information are among our top priorities. Periodically, SurePayroll, our parent company Paychex, and other associated entities become aware of fraudulent schemes that may impact its customers. As such, Paychex will provide an update of trends, within the Security section of its website. Furthermore, should a client ever gain knowledge that its login information has been compromised, they should contact the Fraud Department immediately.

The Fraud Department may be contacted at 877-956-7873.

Money transmission services are provided by Paychex Holdings, LLC located at 911 Panorama Trail S., Rochester, NY 14625.

If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, South Dakota clients can contact the division with questions or complaints about money transmission services at:
South Dakota Division of Banking
Telephone: (605) 773-3421
Division of Banking - Consumer Information (sd.gov)

Money transmission services are provided by Paychex Holdings, LLC. If after contacting SurePayroll customer support at 877-956-7873, you feel your complaint is unresolved, please direct your concern to the Texas Department of Banking at:

Texas Department of Banking
2601 North Lamar Boulevard
Austin, TX 78705
877-276-5554
https://www.dob.texas.gov/