Frequently Asked Questions

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Frequently Asked Questions

1) How much does SurePayroll cost?

SurePayroll fees are based on payroll frequency (such as weekly, bi-weekly or semi-monthly) and your number of active employees or contractors each pay period. There is a nominal charge for your year-end company filings, W-2s and 1099s. Our total fees each year average 30-70% less than that of ADP®. See for yourself with a free personalized payroll quote.

2) How long does setup take?

Our convenient online payroll enrollment takes about 10 to 15 minutes to complete. Once you've returned all the necessary paperwork, you can process payroll within five business days and pay employees within seven business days. For certain emergency situations we offer one-day Express Enrollment — please contact us at 877-954-7873 to see if you qualify.

3) Do I need to wait until the end of a quarter or the beginning of the year to start?

No, you can start with SurePayroll at any time.

4) How do I know my taxes are paid on time and correctly?

We guarantee it. If you receive any notices from the IRS or other taxing agency, we'll work with them on your behalf. If we make an error after you have entered payroll information correctly and communicated any SUI rate changes, we will pay all fines.

5) When are tax monies deducted from my account?
All funds for a current payroll, including tax monies, are deducted one day prior to the check date.

6) Do you have direct deposit?
Yes, direct deposit is free with SurePayroll.

7) Can I print my own checks?
Yes, you can print checks at your convenience.
 
8) What's the difference between you and other payroll services or software?

SurePayroll is the only full-service online payroll solution on the market. Because we're online, our service is available for up to 50% of the cost of ADP®. That means you can enter payroll anywhere, anytime — we make the calculations, and we pay and file all federal, state and local payroll taxes with satisfaction guaranteed. We'll even work with the IRS on your behalf, if needed. You can compare us to traditional payroll services, payroll software, other online payroll services, and do-it-yourself payroll processing.

9) Is there someone I can call when I have a question?

Yes, we have U.S.-based Customer Care representatives available six days a week at 877.956.7873 or help@surepayroll.com for free. Online help is available 24/7.

10) How much time do I have to approve payroll before my employees are paid?

You just need to approve payroll by 2 p.m. two business days before your employees are paid.

11) How do I cancel my SurePayroll account?

The SurePayroll team is always sorry to see a customer go; however things don't always work out and we hope you can return to us soon.  There are just a few steps needed to cancel your service. First, contact our Customer Care team at (877) 956-7873. Most importantly, please know that you'll need to return a ​Termination Request Form​, which lets us know how to handle any future tax filings. Learn More.