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By reducing the time and stress of running payroll and management payroll taxes, SurePayroll quickly became a trusted part of how OAKOS Automotive runs its business.
Fueled by passion
OAKOS Automotive may have a small team (four full-time employees and a contract mechanic), but the company has earned a big name for itself in the Subaru and automotive parts worlds.
The company, founded by David Kearney in 1999, offers a selection of more than 15,000 automotive products, both aftermarket and original equipment manufacturer (OEM), available online and at its Sterling Heights, Michigan, location. Recently, the company began providing on-site automotive service.
At the heart of the company is David’s deep love for Subaru cars. It wasn’t this passion alone that drove David and his wife, Joy Kearney, to build a business with more than 25 years of staying power. Joy believes their success is also due to the business’s knowledgeable salespeople, Subaru fans themselves, along with the quality products and a company-wide commitment to integrity.
Building trust with customers is part of the company’s DNA, she says.“We take care of our customers; we make returns easy; and we’re honest about product availability and ETAs. We make buying from us a nice experience.”
Another key strategy includes stocking parts onsite instead of relying on supplier shipments, which allows for faster deliveries and convenient on-site pick-up.
Accelerating customer satisfaction
One satisfying aspect of running OAKOS Automotive is interacting with happy customers, Joy says.
“It’s their excitement. Usually, they're buying parts, not because they have to or have a problem, but a lot of times, just to make their car more fun because they're Subaru enthusiasts.”
Now, Joy and David are working on getting the word out about their mechanical services so customers know they can pick up their parts and have them professionally installed at OAKOS Automotive.
The SurePayroll Difference
Joy’s advice to other microbusiness owners?
“Take advantage of tools, things like SurePayroll. Then you won't have to spend the larger portion of your time on that day-to-day stuff to make sure everything is perfect, whether it be payroll taxes, running the payroll, or other things. Using tools like SurePayroll helps make the day a lot smoother and more efficient.”
